Client Success Manager

Dedicated to delivering exceptional gaming experiences, our client is a renowned international company based in Prague, Czech Republic. With a perfected formula for unique and story-driven slot games, they are a globally recognized brand focused on developing player-centered games with stunning visuals. Their passion for online entertainment has won them numerous industry awards. By combining the most creative and hard-working sets of international teams, the company is working toward its goal - being the world's most prominent slot game provider.

• 2+ years related experience in customer care or customer relationship management
• Experience in iGaming industry is a plus
• Strong communication skills;
• Fluent in English is a must

• Researching and equiring contacts of the key projects
• Actively pushing the new game releases to be activated on the assigned projects
• Cooperation with the client in promoting our game portfolio
• Responsibility for development of healthy customer relationship building trust and transparency with clients
• Maintaining the full game portfolio on the partners websites
• Maintaining the visibility of the brand’s top games by regions on the main lobbies of the clients web pages
• Maintaining the full portfolio of the features integrated with the clients
• Responsibility for review, research the settings of the client's setups
• Supporting and helping clients with the problem solving of the tasks related to account management team
• Coordinate and provision of marketing materials to the clients
• Upsell services and products with the brand image
• Encourages customers to upgrade their products
• Promoting customer loyalty
• Collecting and providing the requested technical- and compliance-related information from/to the client

• A welcoming and diverse work environment.
• Good opportunities for professional growth within the team and company.
• Extensive onboarding and ongoing learning resources.
• Flexible start times to accommodate individual needs.
• Four weeks of paid vacation, sick days, and a bonus week for family days
• Healthy Perks: daily snacks and refreshments (veggies or fruits are a must)
• Wellness Benefit: Contribution to a multisport card for employee well-being.
• Company Events: opportunities for social interaction and team-building activities.
• Modern and comfortable office located near Prague's business center.
• Provided laptop, monitor, and other necessary equipment.