Operations Manager

📷 Operations Manager | Remote (Estonia-based company) 📷

We’re looking for a proactive, analytical, and structured professional who thrives on numbers and process discipline. You’ll act as the CEO’s right hand, ensuring sales consistency, efficient logistics, and strong team performance across all retail points.

📷 Salary: Competitive, discussed individually

📷 Format: Full-time, Remote, Company based in Tallinn, Estonia

📷 About the Role:

We’re a growing mobile accessories retailer headquartered in Tallinn, Estonia – managing a network of ~15 retail locations and scaling fast. With 95% of revenue driven by accessories and the rest by mobile phone repairs, we’re looking for a hands-on Operations Manager to partner directly with the CEO and ensure operational excellence across all stores.

📷 Key Responsibilities:

Operational & Performance Management

• Supervise daily operations across ~15 stores
• Monitor retail KPIs: sales per day/store, APV, UPT, and accessory attach rate
• Lead daily and weekly team performance reviews, enforce checklists, reports, and corrective actions
• Maintain sales and operations dashboards (Excel/Google Sheets or ERP) — covering sales, repairs, returns, and logistics SLAs

Inventory & Logistics Control

• Manage inventory turnover, replenishment, and transfers between stores
• Prevent overstocking and control aging inventory (>60 days)
• Track OOS rates, stock accuracy, and pricing integrity
• Oversee repair turnaround times and monitor upsell/return metrics

Analytics & Reporting

• Build dashboards to track KPIs and identify improvement areas
• Analyze data using Pivot Tables, VLOOKUP/XLOOKUP, INDEX/MATCH
• Provide weekly performance reports and strategic recommendations to the CEO

Cross-Team Coordination

• Act as the communication bridge between CEO, retail teams, and suppliers
• Support decision-making through structured analysis and follow-ups
• Ensure clarity, consistency, and execution across all operational levels

📷 Key Qualifications:

• 3–5+ years in multi-store retail (mobile accessories or electronics)
• Advanced Excel/Google Sheets proficiency (Pivot, Lookup functions, Forecasting)
• Experience with POS/ERP systems (Erply or similar)
• Strong background in inventory and logistics management
• Proven ability to manage KPI-driven teams and processes
• Fluent in Russian and English; Estonian is a plus
• Structured, analytical, and execution-focused — a doer, not a coordinator

Nice to Have:

• Experience creating dashboards for sales, repairs, and logistics
• Familiarity with performance metrics: DOH, OOS%, SLA, and return rates

📷 Benefits:

• Fully remote role
• Direct collaboration with the CEO
• Stable compensation + performance-based bonuses
• Opportunity to shape and scale a retail business